Inbound call
Appointment booking
Books, moves and cancels appointments while the caller is still on the line.
- Answered on
- Ring one
- Resolved in call
- Reschedule written back
- Handed over
- Billing dispute only
One real call
Press play and read it as it ran.
What it handles on its own
Resolved while the caller is still on the line.
- New bookings against live calendar availability, including service duration and buffer time
- Reschedules and cancellations, with your notice window and cancellation policy applied
- Reads back the exact slot, practitioner or technician name, and location before confirming
- Sends the confirmation and the calendar invite by SMS and email
- Answers the three questions that always follow: parking, documents to bring, and how long it takes
- Fills a cancelled slot by calling the waitlist in order, in the language each person prefers
When it hands over
Straight to a person, with no second ask.
- Clinical or diagnostic advice of any kind
- A booking that needs a price quote you have not published
- Repeated no-shows where you want a person to make the judgement call
- Anyone who asks for a person, on the first ask
The person who picks up receives the call summary, the caller details and everything already done on this call, before they speak.
Five settings decide how this call behaves.
Nothing here is a hidden model behaviour. These are the knobs you own, reviewed with you before the first live call and changeable afterwards without a rebuild.
- Calendar
- Which calendars or practice software to read and write, per location
- Slot rules
- Service durations, buffers, double-booking limits, per-staff availability
- Notice window
- How late a reschedule or cancellation is still allowed
- Confirmation
- SMS, email or both, and the exact wording
- Escalation
- Who picks up a handoff during hours, and what happens outside them
A week, in three moves.
This call type does not need a migration project. It needs your number pointed at us, your rules written down, and one week of reading the transcripts closely.
- Day 1
Point the number, connect the system
A forward or a SIP trunk, plus read access to the one system this call depends on. Nothing changes for your callers yet.
- Day 2 to 4
Write the rules down
Your allowed actions, your handoff triggers, your wording. We run the first calls against your real data with your team listening in.
- Day 5 onward
Read the transcripts
Every call is on the record. The handoff log tells you exactly which rule to loosen or tighten, and changes take effect on the next call.
Can Zimaao take this call for us?
Point your number at me, tell me what I am allowed to resolve, and I will take the next appointment booking call that comes in.