Pricing
You pay for the seconds it worked.
Per minute, billed on the time Zimaao was actually on the line. A small monthly base keeps your numbers and integrations live. If a call reaches a person inside the first thirty seconds, there is nothing to bill, because nothing useful happened.
- Billing
- Per minute, measured per second
- Early handoffs
- Under 30 seconds, not billed
- Contract
- Monthly, no lock-in
Line
$79 per month
One number, inbound only. The right starting point for a single location.
- 1 number, inbound calls
- Up to 2 call types, for example booking and order status
- All eleven live languages
- Calendar read and write
- Call recording, transcript and summary on every call
- Email digest and warm transfer to one queue
Lines
Most lines start here$249 per month
Inbound and outbound across multiple numbers and locations, at a lower rate.
- Unlimited numbers, inbound and outbound
- All five call types, including payment reminders
- Outbound dialer with do-not-call scrubbing and permitted-hours enforcement
- CRM, order system and ticketing integrations
- Routing by territory, product line or language
- Role based access to recordings, with retention windows you set
- Slack or Teams handoff with the call summary attached
Exchange
Annual agreement
High volume lines, custom call flows and a named onboarding engineer.
- Committed volume pricing below the Lines rate
- Custom call flows and bespoke system integrations
- Dedicated numbers per region and per brand
- Named onboarding engineer and a script review before go-live
- Data processing agreement, audit support and single sign-on
- Priority incident response with an agreed response time
- A call handed to a person inside the first thirty seconds is not billed at all. You pay for work it actually did.
- Recording, transcription and the call summary are included on every plan. They are not an add-on.
- Monthly, no lock-in. Cancel and your numbers stay yours, because they were always yours.
- Telephony charges from your own provider are billed by them, not by us. We never mark them up.
What each plan actually includes.
| Capability | Line | Lines | Exchange |
|---|---|---|---|
| Inbound calls | |||
| Outbound calls and dialer | |||
| Numbers included | 1 | Unlimited | Unlimited, per region |
| Call types enabled | 2 | All five | Custom flows |
| Live languages | All eleven | All eleven | All eleven, plus testing access |
| Calendar read and write | |||
| Order system and CRM integration | |||
| Routing by territory or language | |||
| Do-not-call scrubbing and hours enforcement | |||
| Recording, transcript and summary | |||
| Decision log and handoff reports | |||
| Role based access | Owner and supervisor | All four roles | All four roles, plus single sign-on |
| Retention window control | 90 days fixed | 7 days to 2 years | Custom, with data residency |
| Handoff to Slack or Teams | |||
| Named onboarding engineer | |||
| Data processing agreement | On request | On request | Signed at contract |
| Support | Email, next business day | Email and call, same day | Priority, agreed response time |
The part most pricing pages skip.
Voice billing is where surprises live, so here is the whole mechanic in five lines. If any of it reads as unfair, tell us on the first call rather than the third invoice.
- 01
Measured per second, shown per minute
A call of 1 minute 12 seconds is billed as 72 seconds. We do not round up to the next minute.
- 02
The clock starts when it speaks
Ring time, connection time and the moment before the disclosure line are not billed.
- 03
The clock stops at the transfer
Once a call is handed to a person, billing ends. Time your colleague spends on the call is not our minute.
- 04
Early handoffs are free
If the transfer happens inside the first thirty seconds, the whole call is zero rated.
- 05
Your telephony is billed by your provider
Carrier and number charges come from your own provider at their rate. We never resell or mark them up.
How much would our volume actually cost?
Send your rough call count and the two call types you want first. You will get a figure, not a range, and the assumptions behind it.