Inbound and outbound call
Lead qualification
Asks your questions, in your order, and books the callback that matters.
- Answered on
- Ring one
- Resolved in call
- Qualified and booked
- Handed over
- Not required
One real call
Press play and read it as it ran.
What it handles on its own
Resolved while the caller is still on the line.
- Picks up on ring one, including the calls that arrive while your team is already on a call
- Asks the qualifying set you define, in order, and stops when it has what it needs
- Writes every answer, plus the call recording and summary, to the CRM record
- Routes to the right owner by territory, product line or language
- Books a callback on that owner real calendar, not a queue
- Calls a web form submission back within a minute, while intent is still warm
When it hands over
Straight to a person, with no second ask.
- Pricing, discounting or contract terms
- A qualified lead that asks to speak to someone now
- Partnership, media or vendor calls that are not leads at all
- Any question outside the qualifying set you approved
The person who picks up receives the call summary, the caller details and everything already done on this call, before they speak.
Five settings decide how this call behaves.
Nothing here is a hidden model behaviour. These are the knobs you own, reviewed with you before the first live call and changeable afterwards without a rebuild.
- Qualifying set
- Your questions, their order, and which answers are required
- Routing
- Territory, product or language rules that pick the owner
- Calendars
- Whose availability may be booked, and the minimum notice
- CRM mapping
- Which field each answer is written to
- Disqualification
- What is politely declined instead of booked
A week, in three moves.
This call type does not need a migration project. It needs your number pointed at us, your rules written down, and one week of reading the transcripts closely.
- Day 1
Point the number, connect the system
A forward or a SIP trunk, plus read access to the one system this call depends on. Nothing changes for your callers yet.
- Day 2 to 4
Write the rules down
Your allowed actions, your handoff triggers, your wording. We run the first calls against your real data with your team listening in.
- Day 5 onward
Read the transcripts
Every call is on the record. The handoff log tells you exactly which rule to loosen or tighten, and changes take effect on the next call.
Can Zimaao take this call for us?
Point your number at me, tell me what I am allowed to resolve, and I will take the next lead qualification call that comes in.